Today most people think about connectivity as meaning internet or mobile access. However, is a more powerful type of connectivity within businesses, connecting teams together? It is not just about selling a product to the customer, it is also about providing the best customer service and experience. If both these areas are key to your success, then why wouldn’t you want to have your own internal teams and systems working in complete harmony? Can you really afford not to?
Silos in process and technology that often create disconnected customer experiences because businesses lack the 360-degree view they need of each individual customer to deliver the kind of experience that customers expect.